Incoming call: click here to go to the buyer section and start the Videochat

Hubwit

Faq

We are there to assist you in all the problematics or doubts you have. Our team is here 24 hours a day, 5 days a week just to keep you satisfied and happy with Hubwit. Have a look here below you will find all the most relevant topics and questions over Hubwit functioning.

Buyer

Nice Wit/Videochat how can I proceed to buy the order?

  • Open an account Paypal
  • Than select the Wit/Videochat that you want to order and after click the Order Now button.
  • Top Rated Sellers have the option to include Extras Wits. This allow you to order more services within the same order. This feature is only enabled for high ranked Sellers.
  • If you select the Videochat you are able to speak when appears the Green Phone. Meaning the Seller is online and ready to deliver the service.

How is possible to make sure that I get the service ordered and paid for?

The majority of orders problematics occur due to lack of mutual and inappropriate communication between the Buyer and the Seller. Please make sure you are given all the necessary information to the Sellers right after you buy the service and keep in mind the price you paid for a certain service and not others. Remember you can always communicate by sending internal messages.

How is the Videochat working?

  • Open an account Paypal.
  • Than select the Videochat that you want to order and after click the Order Now button.
  • Top Rated Sellers have the option to include Extras Videochat. This allow you to order more services within the same order. This feature is only enabled for high Ranked Sellers.
  • If you select the Videochat you are able to speak when appears the Green Phone. Meaning the Seller is online and ready to deliver the service.
  • If for connection problems or mistakes the Videochat goes off. You have 24h time to have a new Videochat. All of this with NO extra costs.
  • The audio and video quality corresponds to the Internet connexion of the Videochat participants.

Seller delivered: No! It is not what I expected from my order / No service delivered

As a Buyer if the service has not been delivered within the delivery terms indicated you do have 3 days in order to claim it. You can both ask for a service Resell or for a full refund.

You can claim it on support@hubwit.com. Hubwit will decide and evaluate the situation and the possible actions to be taken.

Further in case of bad service, the buyer has 3 days, after receiving the service, to ask about Resell.

In case the Seller accepts to Resell the service it will start again the sales process without buyer's additional costs.

If this request is not accepted from the Seller, Hubwit will consider to refund the Buyer if there is a clear evidence that the Seller delivered a not coherent content from what it is advertised in his/her service.
Example: I paid for cooking lesson and I got guitar instructions...

After 3 days of Wit/Videochat delivery, in the absence of a claim, the service is considered carefully delivered and no more objectionable.

The order cancelation will have a negative effect over the Seller rating. And most of all the Buyer can use the feedback tools in order to claim against the Seller and compromise his/her reputation.

I got a service and it was very cool/bad, How can I rate it?

It is very important for the quality of the site to receive a Buyer feedback. This will help Sellers ranking and Buyers choice. Hubwit have 3 ways of rating:

  • Thumbs Up and Thumbs Down, meaning positive or negative review.
  • Starring Activity for your favourite WIt/Videochat.
  • Writing feedback in order to give more insight over the service received and upgrade future Buyer’s quality choice.

Seller

I would like to upload a Wit/Videochat, How can I do it?

  • Register your Profile in Hubwit
  • Click on Start Selling  and create a new one.
  • Complete all the parts:

    I can.....4.99$: write a service you can provide taking into consideration it is a real knowledge you do have and not something invented or made by someone else.

    Category: choose a Category from the list.

    Description: be as descriptive as possible giving your expertise references, type of service you can deliver. Remember to stress the point that can be interesting for the Buyers.

    Instructions: write down your availability, days, timetable and details you need from the Seller.

    Typology: considering your service type choose from; Fun, Very Fun, Didactic.

    Tags: enter main Keywords regarding your Wit/Videochat.

    Maximum Days to Deliver the service: how long does it take in order to deliver your service.

    Images and Video: upload images or videos from Youtube that can be coherent and funny for the Buyers to watch.

  • Save it all and good luck with your Wit/Videochat!

Which are the recommendation in order to increase my sales?

  • Create a detailed Profile with a nice picture and description of yourselves.
  • Try to make all your references coherent and related with the service your are offering. This in order to increase your credibility. Further create a nice video.
  • Support your work Sharing & Promote the Wit/Videochat on Facebook, Twitter and Youtube .
    This is a truly fundamental step if you want to wide the number of possible Buyers.

How can I look into my Earning Status and Sales Statistics.
Moreover How can I Withdraw my Money?

  • Go into my Wit/Videochat and below you have the graphic and total amount of all your sales. You can choose to have a look on your Revenues choosing the period you prefer.
    In my Wit/Videochat you also have the section “Revenues” were you have all the details concerning your total income status
  • When you collect at least 25$ after 5 days you can decide to withdrawing them pushing the button.

I would like to have the possibility of offering Extra Wit/Videochat how can I do it please?

In order to increase your sales revenue and of course earning a bigger amount of money.
You need to reach a higher position in Hubwit as Starter Seller, Pro Seller or Top Rated Seller.
This is a consequence of a large volume of sales, high percentage of quality feedback and a good starring activity. The Level system is an automated one but Hubwit can always intervene in it, as for the Super Seller.

Contact Customer Support